Whether the article is READY MADE/IN STOCK or MADE TO ORDER/CUSTOM MADE determines its return eligibility. Any returns or exchanges must be done within 10 days of receiving your order. It is the responsibility of the customer to pay all return shipping charges.
MADE TO ORDER/CUSTOM MADE: We are a custom shop. This means every order is made on an individual basis and is unique. When you place your order, you are selecting fabric from the roll which is then cut and sewn specifically for your horse. As a result, EVERYTHING, except the “Ready Made” section on our website, is “Custom Made to Order” and is not refundable or exchangeable . This includes articles that have options, custom color orders, embroidered orders and products altered to your specifications. If you have a fit problem, we will gladly make any adjustments, within our discretion, at no charge for the first alteration. The customer is responsible for all shipping charges including the return shipment back when the alteration is complete. If Sleezy Barb Horsewear does agree to accept the return of “Made to Order/Custom Made” articles there will be a 50% production fee or $25 minimum return fee per article, whichever is greater.
SALE BARN: All items are final sale. No returns, no exchanges, no refunds.
READY MADE/IN STOCK: Ready Made (non-“made to order/custom made”) items are purchased from the “Ready Made” area of the website and “Ready Made” will be printed on the first line in the item description of your receipt. These are pre-made articles. Only these items may be returned for refund or exchange. Please call (989)227-5741, during regular business hours, to receive your RMA number before returning the item. Items returned without an RMA number will not be accepted. Upon receiving your RMA number, please return the article immediately. Returned merchandise must be in the SAME CONDITION as when it was received. Shipping charges are not refunded. After inspecting the retuned merchandise, credit will be given if these items show no signs of wear or use and are absolutely clean. This means NO hair, dirt, hay, sawdust on the article. Ripped or torn items are not returnable. Items showing any signs of use will not be accepted. We cannot take back used items because we cannot re-sell them. This is for cosmetic reasons as well as health reasons. Used, abused or incomplete items shipped back to us will not be refunded or exchanged and will be donated to a local 4-H club in your name after cleaning.
RETURN AUTHORIZATION: All returns must be examined by our staff before a refund or replacement can be authorized. If you need a replacement right away, we suggest you place a new order. We would like to but cannot accept for refund or replacement articles that have been worn or show any signs of wear or misuse, such as, snags, stains or tears caused by you or your horse. Horses are very strong animals and there is no fabric on the market today that will not rip or tear from a horse determined to take it off. Please exercise care when trying on and close all Velcro prior to shipping. Returned items must be in the same new condition as they were received. This means NO hair, dirt, hay, sawdust on the article. Items showing any signs of use will not be accepted. Ripped, snagged or torn items are not returnable. Articles not washed according to our “Care Instructions” can not be returned. We cannot take back used items because we cannot re-sell them. This is for health reasons as well as cosmetic reasons. Used, abused or incomplete items shipped back to us will not be refunded or exchanged and will be donated to a local 4-H club in your name after cleaning.
Any articles left longer than 30 days becomes the property of Sleezy Barb Horsewear and will be donated to a local 4-H club.