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Return Policy

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Return Policy

Whether the article is READY MADE/IN STOCK or MADE TO ORDER/CUSTOM MADE determines its return eligibility. Any returns or exchanges must be done within 10 days of receiving your order.  It is the responsibility of the customer to pay all return shipping charges.

READY MADE/IN STOCK: Items may be returned for refund or exchange. Ready Made (non-“made to order/custom made”) items are purchased from the “Ready Made” area of the website and “Ready Made” will be printed on the first line in the item description of your receipt. Please call (989)227-5741, during regular business hours, to receive your RMA number before returning the item. Items returned without an RMA number will not be accepted.  Upon receiving your RMA number, please return the article immediately.  Store credit will be given for the full amount of the all returned merchandise. This does not include shipping charges. Merchandise must be in the SAME CONDITION as when it was originally purchased in order to receive a full refund.  Credit will only be given if these items show no signs of wear or use and are absolutely clean. This means NO hair, dirt, hay, sawdust on the article. Ripped or torn items are not returnable. Items showing any signs of use will not be accepted. We cannot take back used items because we cannot re-sell them. This is for health reasons as well as cosmetic reasons. Used, abused or incomplete items shipped back to us will not be refunded or exchanged and will be donated to a local 4-H club in your name after cleaning.

MADE TO ORDER/CUSTOM MADE: We are a custom shop which means each order is made on an individual basis according to your personal order and cannot be resold.  When you place your order, you are selecting your fabric from the roll and then it is made specifically for your order. As a result, everything, except the “Ready Made” section on our website, is considered “Custom Made to Order”. Articles are made based on the accuracy of your measurements.  Regretfully, items that are not marked as “Ready Made”, custom color orders, embroidered orders and products altered to your specifications may not be returned or exchanged. If you have a problem with the fit, we will gladly make any adjustments, within our discretion, at no charge for the first alteration only.  The customer is responsible for all shipping charges including the return shipment back to customer when the alteration is complete. If Sleezy Barb Horsewear does accept the return of “Made to Order/Custom Made” articles there will be a 50% production fee or $25 minimum return fee per article, whichever is greater. Please call (989)227-5741, during regular business hours, to receive your RMA number before returning the item. Items returned without an RMA number will not be accepted.  Upon receiving your RMA number, please return the article immediately.

CLEARANCE BARN:  All clearance items are final sale. No returns, no exchanges, no refund.

All returns must be examined by our staff before a refund or replacement can be authorized. If you need a replacement right away, we suggest you place a new order.  We would like to but cannot accept for refund or replacement articles that have been worn or show any signs of wear or misuse, such as, snags, stains or tears caused by you or your horse.  Horses are very strong animals and there is no fabric on the market today that will not rip or tear from a horse determined to take it off.  Please close all Velcro prior to shipping.  Returned items must be in the same new condition as they were received so please exercise care when trying on. This means NO hair, dirt, hay, sawdust on the article. Ripped, snagged or torn items are not returnable. Articles not washed according to our “Care Instructions” can not be returned. Items showing any signs of use will not be accepted. We cannot take back used items because we cannot re-sell them. This is for health reasons as well as cosmetic reasons. Used, abused or incomplete items shipped back to us will not be refunded or exchanged and will be donated to a local 4-H club in your name after cleaning. Exchanges due to size will incur an additional shipping charge on the replacement article.

Any items left longer than 30 days become the property of Sleezy Barb Horsewear and will be donated to a local 4-H club.