Our website is carefully divided into categories READY MADE/IN STOCK or MADE TO ORDER/CUSTOM MADE. Please make yourself aware of the difference because it determines its return eligibility. Any returns or exchanges must be done within 10 days of receiving your order. All returns must follow our return protocol. Our return policy lasts 10 days. If 10 days have gone by since you received your order, unfortunately, we can not offer you a refund or exchange.  It is the responsibility of the customer to pay all return shipping charges. We carefully monitor returns, and in some cases, returns or exchanges may be limited or declined. We reserve the right to deny any returns or exchanges for violations of our return policy.

MADE TO ORDER/CUSTOM MADE: All sales are final, no exceptions. We are a custom shop. This means every order is made on an individual basis and is unique.  When you place your order, you select fabric from the roll which is then cut and sewn specifically for your horse. As a result, EVERYTHING, except the “Ready Made” section on our website, is “Custom Made to Order” and is not refundable or exchangeable. This includes articles that have options, custom color orders, embroidered orders, and products altered to your specifications. If you have a fit problem, we will gladly try to make any adjustments, within our discretion. Please be aware there will be a tailoring charge and this is subject to our Alteration & Repair policy. The customer is responsible for all shipping charges including the return shipment when the alteration is complete. If Sleezy Barb Horsewear does agree to accept the return of “Made to Order/Custom Made” articles there will be a 50% production/resale fee or $25 minimum return fee per article, whichever is greater. Returned merchandise must be in the SAME CONDITION as when it was received. This means it must be unused and also be in the original packaging. After inspecting the returned merchandise, a credit may be given if these items show no signs of wear or use and are clean.  This means NO hair, dirt, hay, or sawdust on the article. Ripped or torn items are not returnable. Items showing any signs of use will not be accepted. We cannot take back used items because we cannot resell them. This is for cosmetic reasons as well as health reasons. Used, abused, or incomplete items shipped back to us will not be refunded or exchanged and will be donated to a local 4-H club in your name after cleaning.

SALE BARN:  All items are final sale. No returns, no exchanges, no refunds.

READY MADE/IN STOCK: Ready Made (non-” made to order/custom made”) items are purchased from the “Ready Made” area of the website and “Ready-Made” will be printed on the first line in the item description of your receipt. These are pre-made articles. The items shown are here in-house and can ship without having to be made first. If your receipt does NOT contain the words “Ready Made” in the first line of the p; product description, it means that it was “Made to Order” specifically for you. Only “Ready Made/In Stock” items may be returned for refund or exchange. Please call (989)227-5741, during regular business hours, to receive your RMA number before returning the item. Items returned without an RMA number will not be accepted and no refund will be given. Upon receiving your RMA number, please return the article immediately. Returned merchandise must be in the SAME CONDITION as when it was received. This means it must be unused and also be in the original packaging. Shipping charges are not refunded. After inspecting the returned merchandise, a credit will be given if these items show no signs of wear or use and are clean.  This means NO hair, dirt, hay, or sawdust on the article. Ripped or torn items are not returnable. Items showing any signs of use will not be accepted. We cannot take back used items because we cannot resell them. This is for cosmetic reasons as well as health reasons. Used, abused, or incomplete items shipped back to us will not be refunded or exchanged and will be donated to a local 4-H club in your name after cleaning.

RETURN AUTHORIZATION: All returns must be examined by our staff before a refund or replacement can be authorized. If you need a replacement right away, we suggest you place a new order.  Items returned without an RMA number will not be accepted and no refund will be given. We reserve the right to refuse to accept for refund or replacement articles that have been worn or show any signs of wear or misuse, such as snags, stains, or tears caused by you or your horse.  Horses are very strong animals and there is no fabric on the market today that will not rip or tear from a horse determined to take it off.  Please exercise care when trying on and close all Velcro before shipping.  Returned items must be in the same new condition as they were received.  This means NO hair, dirt, hay, or sawdust on the article. Items showing any signs of use will not be accepted. Ripped, snagged, or torn items are not returnable. Articles not washed according to our “Care Instructions” can not be returned.  We cannot take back used items because we cannot resell them. This is for health reasons as well as cosmetic reasons. Used, abused, or incomplete items shipped back to us will not be refunded or exchanged and will be donated to a local 4-H club in your name after cleaning.

Any articles left longer than 30 days becomes the property of Sleezy Barb Horsewear and will be donated to a local 4-H club.